Privacy policy

PRIVACY POLICY

Takeover Live

1. Introduction

Welcome to Takeover Live (“we”, “our”, or “us”), accessible at https://takeoverlive.store.

Takeover Live provides digital education, online courses, digital products, business resources, AI-related learning materials, and other resources designed to help entrepreneurs build and grow online businesses.

We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and what rights you have regarding your personal information when you visit our website, purchase our products, create an account, or subscribe to our communications.

By using our website or services, you acknowledge that you have read this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with Takeover Live, we may collect the following categories of information.

2.1 Personal and Contact Information

  • First and last name.

  • Email address.

  • Telephone or mobile number, where provided.

  • Billing details and other information required to process an order.

  • Information you provide when contacting our support team.

2.2 Account Information

When you create an account or use account-related features, we may collect your login credentials, account details, profile information, and purchase history. Passwords should be stored securely using appropriate protection measures.

2.3 Order and Transaction Information

When you purchase a digital product or course, we may collect information relating to your order, including the products purchased, order number, transaction status, purchase date, billing information, and refund history.

Payment card details and other sensitive payment information may be processed directly by our third-party payment providers. We do not intend to store complete payment card details on our own systems.

2.4 Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and device information.

  • Operating system.

  • Pages viewed and links clicked.

  • Referring website or marketing source.

  • Approximate location derived from technical information.

  • Website activity, session information, and cookie identifiers.

2.5 Marketing and Communication Information

If you subscribe to our newsletter or marketing communications, we may collect your name, email address, communication preferences, subscription status, and records of your consent where applicable.

2.6 Information You Voluntarily Provide

We may collect information you choose to provide through surveys, feedback forms, course-related activities, testimonials, support requests, or other interactions with Takeover Live.

Please do not submit sensitive personal information unless it is necessary and specifically requested for a lawful purpose.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders for digital products and courses.

  • Provide access to purchased materials and customer accounts.

  • Send order confirmations, receipts, access instructions, and important service updates.

  • Respond to enquiries and provide customer support.

  • Deliver newsletters, educational content, promotional offers, and business updates where permitted by law.

  • Improve our website, digital products, educational materials, and customer experience.

  • Monitor website performance, troubleshoot technical issues, and prevent fraudulent or unauthorised activity.

  • Maintain appropriate business, accounting, tax, and transaction records.

  • Enforce our terms and conditions and protect our legal rights.

  • Comply with applicable legal and regulatory obligations.

We will process personal information only where we have an appropriate lawful basis, such as your consent, the performance of a contract, compliance with a legal obligation, or another basis permitted by applicable law.

4. Payments and Third-Party Payment Providers

Takeover Live may use third-party payment gateways and payment service providers to process transactions.

When you make a purchase, your payment information may be handled directly by the relevant payment provider under its own privacy policy and security procedures.

We may receive limited payment-related information, such as confirmation of payment, transaction references, payment status, and refund details.

We do not control the independent privacy practices of third-party payment providers. You should review their privacy policies before submitting payment information.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality and improve your browsing experience.

These technologies may be used to:

  • Remember your preferences and shopping cart.

  • Support login and account functionality.

  • Understand website traffic and visitor behaviour.

  • Measure marketing campaign performance.

  • Help maintain website security.

  • Personalise content or advertising where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by law, we will request consent before using non-essential cookies or similar tracking technologies.

6. Sharing Your Personal Information

We do not sell your personal information to third parties.

We may share personal information with the following categories of recipients when necessary and lawful.

6.1 Service Providers

Website hosting providers, e-commerce platform providers, payment processors, email delivery services, analytics providers, customer support tools, and other service providers that help us operate our business.

6.2 Professional Advisers

Accountants, auditors, legal advisers, and other professional service providers where necessary for legitimate business purposes.

6.3 Legal and Regulatory Authorities

We may disclose information where required by law, a court order, a lawful regulatory request, or where disclosure is necessary to establish, exercise, or defend legal claims.

6.4 Business Transfers

If Takeover Live undergoes a merger, restructuring, acquisition, or sale of business assets, relevant information may be transferred as part of that transaction, subject to applicable data protection requirements.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and data protection safeguards are in place.

7. International Transfers of Information

Some of our service providers may store or process personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with applicable data protection laws, including the requirements of POPIA where relevant.

Such safeguards may include appropriate contractual protections, adequate protection in the receiving jurisdiction, or another lawful basis for the transfer.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing purchased products, maintaining customer accounts, resolving disputes, meeting accounting and tax requirements, and complying with legal obligations.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, subject to applicable legal requirements and legitimate record-retention needs.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration, disclosure, or destruction.

These measures may include access controls, secure service providers, appropriate authentication, and other safeguards suited to the information being processed.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use strong passwords and keep your account credentials confidential.

If a security compromise involving personal information occurs, we will respond in accordance with applicable legal obligations, including notification requirements where applicable.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction or updating of inaccurate or incomplete information.

  • Request deletion or destruction of personal information where legally permissible.

  • Object to certain processing activities.

  • Withdraw consent where processing relies on your consent.

  • Object to the use of your personal information for direct marketing.

  • Request information about how your personal information has been used or disclosed where applicable.

  • Lodge a complaint with the South African Information Regulator.

To exercise your rights, contact us using the details in Section 16. We may need to verify your identity before processing your request.

Some information may need to be retained where required by law or where another lawful basis applies.

11. Direct Marketing and Email Communications

If you subscribe to Takeover Live communications, we may send you educational resources, digital business tips, course announcements, product updates, and promotional offers, subject to applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us directly.

Unsubscribing from promotional communications will not prevent us from sending essential transactional messages relating to purchases, account security, or important service notices.

We will obtain consent or otherwise comply with applicable legal requirements before sending direct marketing communications where required.

12. Children's Privacy

Takeover Live is intended for individuals who are legally able to enter into the relevant transactions and agreements.

We do not knowingly collect children's personal information in circumstances where such collection is unlawful or requires consent that has not been obtained.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to external websites, platforms, educational tools, social media services, or other third-party resources.

These external services operate under their own privacy policies and terms. Takeover Live is not responsible for the privacy practices of websites or services that we do not control.

We encourage you to review the relevant privacy policies before providing personal information to third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, legal requirements, or data processing practices.

The updated version will be published on https://takeoverlive.store with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to our processing practices.

We encourage you to review this page periodically.

15. South African Data Protection Compliance

Takeover Live aims to handle personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

Where applicable, we will take reasonable steps to ensure that personal information is processed lawfully, fairly, and transparently, for specific and legitimate purposes, and with appropriate safeguards.

You may contact us with questions or concerns about how your personal information is handled. You may also contact the Information Regulator of South Africa if you wish to raise a complaint concerning personal information.

Information Regulator website: https://inforegulator.org.za/

16. Contact Us

For questions, privacy requests, or concerns relating to this Privacy Policy, please contact us using the details below.

Business Name: Takeover Live
Website: https://takeoverlive.store
Email: info@takoverlive.store

We will take reasonable steps to review and respond to privacy enquiries within a reasonable period and in accordance with applicable legal requirements.

Takeover Live — Building digital businesses, empowering entrepreneurs, and supporting growth in the digital economy.